EBNER | Customer Services
CUSTOMER SERVICES.
Facility availability throughout its entire service life.
Customer Services has dedicated itself to ensuring trouble-free operation of your facility – from commissioning to the end of its service life.
Our extensive knowledge of the facilities, combined with experts from a variety of fields and state-of-the-art software tools, enables us to provide you with optimal support – quickly, efficiently, anywhere in the world.
We provide you with a portfolio of services that will make you a TCO (Total Cost of Ownership) champion.
- Global service – local service centers and remotely-available experts ensure trouble-free facility operation
- Spare part service – fast, efficient, world-wide
- Upgrades and modernizations – bring your heat treatment facility up to the latest technological standard
Customer Services News.
H2 regeneration system
Reduce operating expenses with our H2 regeneration system for bright annealing lines
If your bright annealing line has been hit hard by the high price of hydrogen, we have the solution for you:
a fully integrated EBNER H2 regeneration system!
News 2024-28-02
EBNER EFFICIENCY UPGRADES FOR THE ALUMINIUM INDUSTRY
Personal contact with customers is a priority at EBNER GROUP and to continue to offer you the best possible service, we invite you to join us in an interactive exchange on a innovative and current topic in the field of efficiency upgrades.
PRODUCT DISCONTINUATION
10% discount* on the latest generation of control plug couplings for EBNER bell annealers
The plug inserts and housings for automatic bell annealer electrical couplings are unfortunately no longer available from the manufacturer. Here at EBNER, we would like to continue to offer the best service available and prevent long waiting times for spare parts – which is why we would like to assist you in upgrading to the latest generation of components.
A service is worth it!
SERVICE your facility NOW AND SAVE!
You want your facility to function as trouble-free and efficiently as it can?
You want to be kept up to date on the latest technological developments?
AND you want to save money?
ATMOSPHEREperfect
Save more than € 100,000 / year!
As the user of a bell annealer facility, you too are faced with the issue of rising operating costs. A chart of the current trends in energy prices shows that the price for electricity rose dramatically during the last years, and a similar problem can be seen with hydrogen – the demand for hydrogen rose dramatically, as did its price. Combined with the relatively high costs of producing hydrogen, predictions agree that prices will remain high over the next few years.
Long-term viability through sustainability
Reducing CO2 and NOx through the use of electric heating bells
Industrial furnaces are constantly having to meet higher and higher requirements. On the one hand, there are commercial aspects that must be addressed – such as the need to increase output and improve product quality. On the other hand, it is absolutely necessary that we fulfill our responsibilities to the environment.
SPARE PART SERVICE.
Spare part availability is an important element in ensuring efficient, safe production. On the other hand, the individual requirements of a facility’s owner are also critical in a modern industrial environment.
A team experienced in cooperating directly with our partners throughout the EBNER world, as well as efficient and rapid processes, ensures that top-quality spare and replacement parts are delivered when needed.
Our product portfolio ranges from simple relays to complex component assembly groups, on up to individually-fabricated inner covers.
MODERNIZATION.
Technological innovation and advancement is the driving force of EBNER‘s future.
In order to harness this energy for existing facilities and integrate it throughout their entire service life, we provide you with a means to individually improve and modernize an industrial furnace from any manufacturer.
Using the latest technologies, our experienced technicians can respond to the challenges you face.
Our approach and our promise:
- State-of-the-art components and the best safety-related technologies
- The most efficient components and solutions for sustainable reductions in pollutant emissions (CO2, NOx)
- The most efficient components and solutions for sustainable reductions in utilities energy consumption (electricity, gas, hydrogen)
TECHNICAL SUPPORT.
EBNER Industrieofenbau
Ebner-Platz 1
4060 Leonding / Austria
Service hotline:
Monday – Thursday 7:00 a.m. – 4:30 p.m.
Friday 7:00 a.m. – 1:00 p.m.
(+43) 732/68 68 8200
After hours:
(+43) 732/68 68
Fax: (+43) 732/68 68-68299
EBNER India Pvt. Ltd.
A/310-311 Dynasty Business Park
J B Nagar / Andheri-Kurla Road
Andheri East / Mumbai – 400059
India
Tel.: (+91)22 6139 3333
Fax: (+91)22 6139 3311
EBNER Furnaces, Inc.
224 Quadral Drive
Wadsworth / Ohio 44281 | USA
Service hotline:
Monday – Friday 7:00 a.m. – 4:00 p.m.
(+1) 330/335-1800
After hours:
Emergency Pager Service
Fax: (+1) 330/335-1605
EBNER Japan
EBNER Japan – K. Brasch & Co., Ltd.
Y’s Bldg. Room 402
2-13, Tsukishima 1-chome
Chuo-ku, Tokyo 104-0052
Tel.: 03/5560 7591
Fax: 03/5560 7595
EBNER Industrial Furnaces
Beijing East Road 82
215400 Taicang / Jiangsu | China
Service hotline:
(+86) 512 5357 6868
Fax: (+86) 512 5357 6867
CUSTOMER SERVICES.
Across the globe, we can offer you on-site support, maintenance and spare part sales.
Simply contact our Customer Services department.
To ensure that the availability and cost effectiveness of your EBNER facility remain as high as possible, we recommend having your facility inspected and maintained at regular intervals. Contact us now to schedule a time to consult our experts.
REPORTING MALFUNCTIONS.
Service hotline:
Monday to Thursday 7:00 a.m. – 4:30 p.m.
Friday 7:00 a.m. – 1:00 p.m
(+43) 732/68 68 8200
After hours:
(+43) 732/68 68