CUSTOMER SERVICES
GLOBAL SERVICE. UNMATCHED EXPERTISE.

EBNER | Customer Services

CUSTOMER SERVICES.

Global Service. Unmatched Expertise.

The EBNER global service network provides expert support for all heat treatment plant challenges, leveraging our extensive experience and innovative analysis methods. EBNER´s comprehensive service portfolio includes:

Upgrades

UPGRADE & REBUILDS

UPGRADE & REBUILDS

Comprehensive upgrade and rebuild solutions for heat treatment plants, empowering our customers to enhance efficiency and embrace sustainability and quality.

SPARE PARTS

SPARE PARTS

Minimizing downtime and maximizing productivity through strategic spare parts inventory.
Global Services

GLOBAL SERVICES

GLOBAL SERVICES

Local service locations and remote experts ensure the trouble-free operation of your heat treatment system.
Training & Webinars

TRAINING & WEBINARS

TRAINING & WEBINARS

Know-how and the further development of employees are the basic requirements for success and competitiveness.
Process Development

PROCESS DEVELOPMENT

PROCESS DEVELOPMENT

EBNER‘s global R&D centers enable tailor-made process development solutions.

SPARE PART SERVICE.

Spare part availability is an important element in ensuring efficient, safe production. On the other hand, the individual requirements of a facility’s owner are also critical in a modern industrial environment.

A team experienced in cooperating directly with our partners throughout the EBNER world, as well as efficient and rapid processes, ensures that top-quality spare and replacement parts are delivered when needed.

Our product portfolio ranges from simple relays to complex component assembly groups, on up to individually-fabricated inner covers.

Global Service.
Unmatched Expertise.

At EBNER, we offer a full suite of services. Our goal is to ensure the highest standards of safety, efficiency, and sustainability, providing our customers with cutting-edge solutions that enhance performance, reduce operating costs, and secure a competitive edge in a rapidly evolving industry.

Relocating and recommissioning heat treatment systems requires a comprehensive inventory,
careful disassembly, secure transport, precise assembly, and thorough recommissioning. A detailed risk assessment and process optimization are essential to ensure safety, maximize efficiency, and ensure smooth operation at the new location. Proper assembly and recommissioning are prerequisites for high-quality production and minimized production downtime.

Process optimization of a heat treatment system aims to shorten cycle times, improve quality,
reduce gas consumption, and enhance performance. Targeted measures lower operating costs
and accelerate production. This increases the overall efficiency of the system and strengthens
the competitiveness of our customers, ensuring more sustainable and profitable production.

Precise selection is crucial for modernizing and procuring spare parts for heat treatment systems from EBNER and other manufacturers. The use of compatible components and innovative technologies are prerequisites for the reliability and optimal performance of a heat treatment system, while minimizing operating costs and maximizing productivity.

Our service for heat treatment systems encompasses everything from detailed inventories and
safety device inspections to precise gas heating adjustments and thorough annual maintenance. EBNER service personnel offer comprehensive care that optimizes performance and ensures the safety and lifespan of the heat treatment system.

Metallurgical and technological simulations (CFD/FEM) optimize furnace design, predict heat transfer, and ensure uniform temperature distribution. This translates to reduced energy consumption, improved product quality, and extended furnace life. Precise material analyses help to determine the optimal heat treatment parameters for the specific materials. This includes measuring key mechanical properties like hardness, strength, and ductility, along with microstructural features.

Transform your heat treatment facilities with our advanced upgrades for decarbonization. With state-of-the-art innovative heating systems such as H2 hydrogen burners, electric heating technologies and the use of alternative fuels, a significant reduction of CO2 emissions and an increase
energy efficiency at the same time. EBNER‘s reliable and sustainable technologies remain competitive advantage in an environmentally conscious future.

Our In-House/On-Site training program for heat treatment systems covers training and knowledge transfer for maintenance personnel, system operators, measurement and control technicians. These specialized trainings are designed to strengthen expertise and maximize operational efficiency, ensuring safe and effective system performance.

CUSTOMER SERVICES NEWS.

TECHNICAL SUPPORT. AROUND THE GLOBE. CLOSE TO YOU.

CUSTOMER SERVICES.

Across the globe, we can offer you on-site support, maintenance and spare part sales.
Simply contact our Customer Services department.

To ensure that the availability and cost effectiveness of your EBNER facility remain as high as possible, we recommend having your facility inspected and maintained at regular intervals. Contact us now to schedule a time to consult our experts.

REPORTING MALFUNCTIONS.

Service hotline:
Monday to Thursday 7:00 a.m. – 4:30 p.m.
Friday 7:00 a.m. – 1:00 p.m
(+43) 732/68 68 8200
After hours:
(+43) 732/68 68