EBNER | Customer Services
CUSTOMER SERVICES.
Global Service. Unmatched Expertise.
The EBNER global service network provides expert support for all heat treatment plant challenges, leveraging our extensive experience and innovative analysis methods.
We offer a comprehensive portfolio of solutions to support customers throughout the entire lifecycle of their equipment. Combining engineering expertise, digital capabilities, and global service coordination, it focuses on maximizing performance, reliability, and efficiency while reducing downtime and operating costs. From modernization and spare parts supply to advanced process optimization, technical support, and tailored solutions, this service concept provides an integrated, end-to-end approach to ensure sustainable and future-ready operations across all customer sites.
24/5 Service Hotline
Technical Support
CUSTOMER SERVICES NEWS.
News 20-10-2026
Motor & Fan Impellers Maintenance
Motors and fan impellers are key components of your heat treatment plant. Their condition directly impacts process stability and plant availability. With professional maintenance from EBNER, you reduce unplanned downtime, improve process reliability and extend the lifetime of your components.
News 2025-12-15
Workbase Repairkit: also Suitable for non- EBNER workbases
The EBNER workbase repair kit offers you a proven solution for revamping your workbases – quickly, reliably and cost-effectively. Regardless of whether your workbases are original or manufactured by one of our competitors, our repair kit is an extremely versatile choice that reduces downtime to a minimum.
News 2025-10-15
Innovation meets efficiency – EBNER redefines Inner Cover manufacturing
We have comprehensively optimized our Inner Cover production over the past few months.
News 2025-09-16
Revolutionize Your Heat Treatment Monitoring
With EBNER‘s innovative system, you can now perform full-cycle temperature surveys, including water quenching, while minimizing operation interruptions.
News 2025-06-10
Save maintenance and hardware costs!
Replace your Hydraulic Numeric Controller (HNC) unit with an EBNER software solution! Our software solution, referred to as “pusher mechanism synchronization control”, was developed by EBNER.
News 2025-01-22
Saving electricity costs and CO2?
With Cyplan® ORC technology from our industrial partner Dürr, you have the opportunity to convert the waste heat from your EBNER vertical strand annealer into electricity and thus significantly reduce your energy expenses!
News 2024-05-22
Save costs with our H2 recycling system for bright annealing lines
If your bright annealing line is facing high hydrogen consumption costs, we have the solution for you: The fully integrated EBNER H2-Recyling System!
News 2023-04-18
Save more than € 100,000 / year!
As the user of a bell annealer facility, you too are faced with the issue of rising operating costs. A chart of the current trends in energy prices shows that the price for electricity rose dramatically during the last years, and a similar problem can be seen with hydrogen – the demand for hydrogen rose dramatically, as did its price. Combined with the relatively high costs of producing hydrogen, predictions agree that prices will remain high over the next few years.
News 2023-04-03
Reducing CO2 and NOx through the use of electric heating bells
Industrial furnaces are constantly having to meet higher and higher requirements. On the one hand, there are commercial aspects that must be addressed – such as the need to increase output and improve product quality. On the other hand, it is absolutely necessary that we fulfill our responsibilities to the environment.
24/5 SERVICE HOTLINE. AROUND THE GLOBE. CLOSE TO YOU.
Our extended 24/5 service hotline is now available around the clock from Monday to Friday, ensuring fast and reliable support whenever you need assistance.
As your first point of contact for all technical questions related to heat treatment systems and industrial furnace equipment, our service team provides fast and reliable assistance. This dedicated hotline is available to our entire customer base and is designed to deliver immediate responses, minimize downtime, and streamline your service experience. Your operations deserve reliable support – and we are here for you 24 hours a day, five days a week.
EBNER Industrieofenbau
Ebner-Platz 1
4060 Leonding / Austria
Service hotline:
Monday – Thursday 7:00 a.m. – 4:30 p.m. | Friday 7:00 a.m. – 1:00 p.m.
Phone: (+43) 732/68 68 8200
After hours: (+43) 732/68 68
E-Mail: [email protected]
EBNER Furnaces, Inc.
224 Quadral Drive
Wadsworth / Ohio 44281 | USA
Service hotline:
Monday – Friday 7:00 a.m. – 4:00 p.m.
Phone: (+1) 330/335-1800
After hours: Emergency Pager Service
E-Mail: [email protected]
EBNER Industrial Furnaces
Beijing East Road 82
215400 Taicang / Jiangsu | China
Service hotline:
Phone: (+86) 512 5357 6868
E-Mail: [email protected]
EBNER India Pvt. Ltd.
L&T Seawoods, Unit No.: C-402 | 4th Level | C wing | Tower 1 | Plot R-1 Sector 40
Seawoods Railway Station | Nerul Node | Navi Mumbai – 400706 | INDIA
Service hotline:
Phone: (+91)22 6139 3333
E-Mail: [email protected]
EBNER Japan – K. Brasch & Co., Ltd.
Y’s Bldg. Room 402
2-13, Tsukishima 1-chome
Chuo-ku, Tokyo 104-0052
Service hotline:
Phone: 03/5560 7591
E-Mail: [email protected]
CONTACT US.
Across the globe, we can offer you on-site support, maintenance and spare part sales. Simply contact our Customer Services department.
To ensure that the availability and cost effectiveness of your EBNER facility remain as high as possible, we recommend having your facility inspected and maintained at regular intervals. Contact us now to schedule a time to consult our experts.
