Customer Services EN

CUSTOMER SERVICES
OUR SERVICE IS YOUR SUCCESS.
CUSTOMER SERVICES
OUR SERVICE IS YOUR SUCCESS.

EBNER | Customer Services

CUSTOMER SERVICES.

Facility availability throughout its entire service life.

Customer Services has dedicated itself to ensuring trouble-free operation of your facility – from commissioning to the end of its service life.

Our extensive knowledge of the facilities, combined with experts from a variety of fields and state-of-the-art software tools, enables us to provide you with optimal support – quickly, efficiently, anywhere in the world.

We provide you with a portfolio of services that will make you a TCO (Total Cost of Ownership) champion.

  • Global service – local service centers and remotely-available experts ensure trouble-free facility operation
  • Spare part service – fast, efficient, world-wide
  • Upgrades and modernizations – bring your heat treatment facility up to the latest technological standard

Globale Services.

EBNER’s global service centers provide support during every technical challenge, making use of their extensive experience and innovative analytical methods.

With our state-of-the-art software and analytical tools, we are in a position to identify malfunctions and their sources in advance. We can provide suggested solutions before the operation of your facility is interrupted.

We will be by your side during the digitalization of your heat treatment facility, and our experts ensure that only the latest and safest components are installed.

Individually-tailored service packages and maintenance agreements are also the responsibility of our team, along with troubleshooting and remote support.

Customer Services News.

23.03.2021 | VISUAL FURNACES 6
Your individually-tailored Visual Furnaces 6 software upgrade.

The Visual Furnaces 6 modules, developed in-house by EBNER, provide a individually-expandable process control system matched to a user’s needs.

10.01.2021 | EXCHANGE ACTION
Leak tester of the latest generation.

The leak testers from Hegwein, which are installed in the fuel gas line of older EBNER systems, are no longer produced by the manufacturer.

SPARE PART SERVICE.

Spare part availability is an important element in ensuring efficient, safe production. On the other hand, the individual requirements of a facility’s owner are also critical in a modern industrial environment.

A team experienced in cooperating directly with our partners throughout the EBNER world, as well as efficient and rapid processes, ensures that top-quality spare and replacement parts are delivered when needed.

Our product portfolio ranges from simple relays to complex component assembly groups, on up to individually-fabricated inner covers.

MODERNIZATION.

Technological innovation and advancement is the driving force of EBNER‘s future.

In order to harness this energy for existing facilities and integrate it throughout their entire service life, we provide you with a means to individually improve and modernize an industrial furnace from any manufacturer.

Using the latest technologies, our experienced technicians can respond to the challenges you face.

Our approach and our promise:

  • State-of-the-art components and the best safety-related technologies
  • The most efficient components and solutions for sustainable reductions in pollutant emissions (CO2, NOx)
  • The most efficient components and solutions for sustainable reductions in utilities energy consumption (electricity, gas, hydrogen)

TECHNICAL SUPPORT.

EBNER Industrieofenbau
Ebner-Platz 1
4060 Leonding / Austria

Service hotline:
Monday – Thursday 7:00 a.m. – 4:30 p.m.
Friday 7:00 a.m. – 1:00 p.m.
(+43) 732/68 68 8200
After hours:
(+43) 732/68 68

Fax: (+43) 732/68 68-68299
service@ebner.cc

EBNER Furnaces, Inc.
224 Quadral Drive
Wadsworth / Ohio 44281 | USA

Service hotline:
Monday – Friday 7:00 a.m. – 4:00 p.m.
(+1) 330/335-1800
After hours:
Emergency Pager Service

Fax: (+1) 330/335-1605
service@ebnerfurnaces.com

EBNER Industrial Furnaces
Beijing East Road 82
215400 Taicang / Jiangsu | China

Service hotline:
(+86) 512 5357 6868

Fax: (+86) 512 5357 6867
service-china@ebner.cn

EBNER India Pvt. Ltd.
A/310-311 Dynasty Business Park
J B Nagar / Andheri-Kurla Road
Andheri East / Mumbai – 400059
India

Tel.: (+91)22 6139 3333
Fax: (+91)22 6139 3311
office-ei@ebner.cc

EBNER Japan

EBNER Japan – K. Brasch & Co., Ltd.
Y’s Bldg. Room 402
2-13, Tsukishima 1-chome
Chuo-ku, Tokyo 104-0052

Tel.: 03/5560 7591
Fax: 03/5560 7595
mkatoh@kbrasch.co.jp

CUSTOMER SERVICES.

Across the globe, we can offer you on-site support, maintenance and spare part sales.
Simply contact our Customer Services department.

To ensure that the availability and cost effectiveness of your EBNER facility remain as high as possible, we recommend having your facility inspected and maintained at regular intervals. Contact us now to schedule a time to consult our experts.

REPORTING MALFUNCTIONS.

Service hotline:
Monday to Thursday 7:00 a.m. – 4:30 p.m.
Friday 7:00 a.m. – 1:00 p.m
(+43) 732/68 68 8200
After hours:
(+43) 732/68 68