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Customer Services

EBNER's Customer Services Department has set itself the goal of knowing customer needs in advance and offering customers appropriate solutions -- anywhere in the world.

There are clear steps toward attaining this goal. First, the Customer Service Department would like to care for a customer's facility throughout its entire service life, whether or not EBNER was the original supplier. Second, we see it as an obligation to proactively respond to customer needs. We would like to recognize problems with a facility long before they have an influence on a customer's production.

Under the umbrella of "Customer Services", the know-how and experience of EBNER employees is organized into three core areas.
In Spare Part Sales, a customer can profit from the efficient, cost-effective, and rapid delivery of every type of spare part.
The area of Technical On-site Service offers a range of services ensuring problem-free operation of a facility over a longer period of time.
Finally, Upgrade & Rebuild provides customers with modifications and technical innovations to existing facilities, ensuring that they operate at the highest technical standard.

Customers may also take advantage of EBNER's global presence. The right staff to manage a customer's project can be found not only at our headquarters in Austria, but also at our offices in the USA, China or India. EBNER offers unique solutions that reflect both the current needs of a facility and state-of-the-art technology. It is this individuality that provides each customer with the highest value, ensuring safe operation of a facility.

Technical Support


Ebner-Platz 1
4060 Leonding / Austria

Service hotline:
Mon-Thu 7:00 AM - 4:30 PM:
Friday 7:00 AM - 1:00 PM
(+43) 732/68 68 8200
After hours:
(+43) 732/68 68

Fax: (+43) 732/68 68-68299

 Furnaces, Inc.

224 Quadral Drive
Wadsworth / Ohio 44281 | USA

Service hotline:
Mon-Thu 7:00 AM - 4:00 PM
(+1) 330/335-1800
After hours:
emergency pager service

Fax: (+1) 330/335-1605

 Industrial Furnaces

Beijing East Road 82
215400 Taicang / Jiangsu | China

Service hotline:
(+86) 512 5357 6868

Fax: (+86) 512 5357 6867

 India Pvt. Ltd..

A/310-311 Dynasty Business Park
J B Nagar / Andheri-Kurla Road
Andheri East / Mumbai - 400059 | India

Phone: (+91)22 6139 3333
Fax: (+91)22 6139 3311


EBNER Japan - K. Brasch & Co., Ltd.
Y's Bldg. Room 402
2-13, Tsukishima 1-chome
Chuo-ku, Tokyo 104-0052

Phone: 03/5560 7591
Fax: 03/5560 7595

Copyright ©2018 by EBNER member of AUSTRIAN CHAMBER OF COMMERCE

Industrieofenbau GmbH

Bearer of the
Austrian State Coat of Arms

Industrieofenbau - Bearer of the Austrian State Coat of Arms

Copyright ©2018 by EBNER member of AUSTRIAN CHAMBER OF COMMERCE